Who are we?
REFLET recognizes the importance of protecting the privacy of your personal data.
Your personal data is collected by us and our service providers. It is used solely to provide you with the best service.
If you have any questions about your personal data, please contact us at: reflet.kamenova@gmail.com
You have the right to access what data we store at any time.
You have the right to remove your personal data at any time.
EIK
207314532
MOL
Lia Kamenova Kamenova
Headquarters
town of Karlovo; 6 Professor Nikolov Street
Your data is shared during these processes:
- Payment (PayPal) Your details are communicated to your chosen secure payment processing provider.
- Shipment (Econt, Speedy, Rapido and its partners DHL, DPD, etc.), your delivery details are communicated to the selected courier to ensure your delivery.
- Marketing Materials (Mailchimp & Maxtraffic) Once you have agreed to receive emails from us, your data is shared with this provider to send you marketing materials.
- WordPress/WooCommerce – Our website provider is the platform used to do all of the above.
- User behavior - Facebook Pixel and Google Analytics - we use such tools to analyze your online experience in order to improve it.
These recipient companies may have their own policies which are on terms different from ours which are beyond our own control
The only other time we would disclose your details to a third party would be if we are instructed to do so by the police or government authority in connection with an investigation into illegal activities.
Categories of processed data
Online customers
When you purchase a product online, your name, email, phone number and address (including street name, zip code, city and country) are used to process your order. Data is also collected so that we can process any returns, exchanges and complaints, and communicate with you about any questions or comments you may have about the product(s). The legal basis for the processing is that it is necessary for REFLET to fulfill its contractual obligations to you.
Your purchase history is also stored so that REFLET can process any returns, exchanges and complaints, and communicate with you about any questions or comments you may have about the product(s). The legal basis for the processing is a balancing of interests, where REFLET's legitimate interest is to facilitate the administration of returns, exchanges and complaints.
Your contact details may also be processed for direct marketing purposes, namely to inform you via e-mail or other message services about products, special events or promotions. The legal basis for the processing is the balance of interests, where our legitimate interest is to sell our products to existing customers.
Payments made for purchases on the REFLET website are processed by a third-party payment service, and such third-party is the controller of credit card information and other payment-related information. REFLET does not collect or store payment information.
Newsletter subscribers
If you have subscribed to our newsletters, we will use your email to send the newsletter. The newsletter will be sent to you until you unsubscribe from the service.
Direct marketing other than the newsletter itself may be sent to newsletter subscribers on the same basis as online customers who are not account holders.
